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SBT Japan Buyer beware
Knnox
#41 Posted : Thursday, November 07, 2013 12:28:44 PM
Rank: Hello


Joined: 11/7/2013
Posts: 1
My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.

Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.

So my good people, be warned.
bartum
#42 Posted : Thursday, November 07, 2013 2:54:59 PM
Rank: Veteran


Joined: 8/11/2010
Posts: 1,002
Location: nairobi
wooooooooooow
amga
#43 Posted : Thursday, November 07, 2013 11:13:30 PM
Rank: Member


Joined: 8/16/2010
Posts: 149
Location: hapa Kenya
Knnox wrote:
My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.

Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.

So my good people, be warned.

pole brother had a similar experience, just check their fb page you'll get the gravity of how bad the situation is
Tokyo
#44 Posted : Friday, November 08, 2013 5:07:01 AM
Rank: Veteran


Joined: 10/9/2006
Posts: 1,420
SBT might be having some difficulties. Just last week I was in their Yokohama offices to get a Wazuan BL which they had not sent.
work to prosper
Jitahidi
#45 Posted : Friday, November 08, 2013 8:15:35 AM
Rank: Member


Joined: 5/8/2008
Posts: 288
amga wrote:
Knnox wrote:
My brothers and sisters,ladies and gentlemen,SBT Japan has the worst form of customer service, be warned. I paid for a unit early September and the sales person i dealt with promised me that he will organise shipment so that I receive the unit mid october. At the begining of october i checked my account and shock on me,they had updated my account to indicate that the ETD was to be in December. So that meant i had to wait for 3 months before i receive my vehicle.After making a lot of noise,they changed the ETD to October.The vehicle arrived at the port this week(november) but to my disappointment they have not send the shipment documents upto now. For the last three weeks, I have been requesting them to send the shipment documents on time but to no avail. In fact they dont reply to my emails.

Now what kind of customer service is this? They have just lost a serious customer. I will never ever buy another unit from SBT Japan.

So my good people, be warned.

pole brother had a similar experience, just check their fb page you'll get the gravity of how bad the situation is

Have you tried dealing with the customer service section directly instead of your agent through csd@sbtjapan.com? I had a similar challenge in August this year I kept writing to customer service. I realized if you don't follow up with them you will not receive BL in good time
lexx
#46 Posted : Friday, November 08, 2013 2:34:39 PM
Rank: Member


Joined: 11/24/2009
Posts: 130
There are some units they claim to have shipped to the port such as this
How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration)
I need some insight.
Prime
#47 Posted : Friday, November 08, 2013 3:44:08 PM
Rank: Member


Joined: 2/27/2011
Posts: 518
lexx wrote:
There are some units they claim to have shipped to the port such as this
How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration)
I need some insight.


Lexx,
The units are destined to neighboring countries that use the port of mombasa. They can also buy units on the ship or already shipped and clear with their relevant customs authorities. They are not intended for kenya
lexx
#48 Posted : Friday, November 08, 2013 3:49:01 PM
Rank: Member


Joined: 11/24/2009
Posts: 130
Prime wrote:
lexx wrote:
There are some units they claim to have shipped to the port such as this
How genuine are they because according to Kenyan law (one cannot import more than an 8 year old vehicle from the date of first registration)
I need some insight.


Lexx,
The units are destined to neighboring countries that use the port of mombasa. They can also buy units on the ship or already shipped and clear with their relevant customs authorities. They are not intended for kenya


Thank you for the information
timuka
#49 Posted : Saturday, November 16, 2013 3:14:41 PM
Rank: Member


Joined: 1/21/2013
Posts: 427
Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan?
jerry
#50 Posted : Saturday, November 16, 2013 4:09:38 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
timuka wrote:
Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan?

I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure.
The opposite of courage is not cowardice, it's conformity.
jerry
#51 Posted : Saturday, November 16, 2013 6:17:14 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
jerry wrote:
timuka wrote:
Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan?

I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure.

When you click on Mombasa on their site you get to see arrivals for vehicles manufactured way back in 1995, 1996, 1997..... Which market are they supplying these?
The opposite of courage is not cowardice, it's conformity.
jerry
#52 Posted : Saturday, November 16, 2013 11:13:09 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
Just discovered www.alainjapan.com They seem genuine and have good "SHARKS"!!!
The opposite of courage is not cowardice, it's conformity.
timuka
#53 Posted : Sunday, November 17, 2013 12:57:07 PM
Rank: Member


Joined: 1/21/2013
Posts: 427
jerry wrote:
jerry wrote:
timuka wrote:
Is there anyone who has bought a unit from them at the port of entry i.e. Mombasa. Lately they have been shipping the units up to Mombasa and other ports. Is the process any easier and less complicated as compared to buying the unit from their offices in Japan?

I think it's for "non-Kenyans" i.e. for other markets like TZ though not sure.

When you click on Mombasa on their site you get to see arrivals for vehicles manufactured way back in 1995, 1996, 1997..... Which market are they supplying these?

I think they are a range of manufacture dates in the units they ship. I recently got a schedule from one of their sales agents with manufacture dates ranging from 1990's to 2010. It could be the ones over 8 years old are for non-Kenya markets but the ones within 8 years since manufacture date can be sold in Kenya.

In addition, the account manager indicated to me that some of those units are meant for the Kenya market. What am not sure about is the process and whether its any better as compared to self importation from Japan.
cera2013
#54 Posted : Monday, November 18, 2013 4:55:45 PM
Rank: Hello


Joined: 11/18/2013
Posts: 1
I have previously imported a car with SBT and the experience was ok but on my second purchase i reserved a car and later changed my mind about the unit. Now they have been asking me to sign an affidavit to change the name on the BL. Has anyone of you heard of this process????
tikariuki
#55 Posted : Monday, November 18, 2013 8:42:27 PM
Rank: New-farer


Joined: 10/5/2010
Posts: 10
premio wrote:
Just thought its wise to warn Kenyans here iam a car seller and i source all my cars from SBT japan. For one year i have had no problem with them until now when i ordered 5 units worth 32700usd and paid 4 units in full. My cars move very fast so i had factored thet i would clear the already paid units sell within 2wks(i do it every time) and then pay sbt balance for the 5th unit which arrives 10th oct a mere 5800usd but walas i was wrong the 4 fully paid units have arrived and sbt has declined to release the documents of even 1 unit until the 1 in the high seas is paid for. I have gone ahead and paid the 5th unit in full but still no documents this is a warning dont fall victim.


@premio I need some advice from you kindly contact me via tikariuki@gmail.com
jerry
#56 Posted : Monday, November 18, 2013 9:24:11 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
Don't fear anything @tikariuki. The Wazua spirit is to share!
The opposite of courage is not cowardice, it's conformity.
cardealer
#57 Posted : Monday, December 30, 2013 4:42:46 PM
Rank: Hello


Joined: 12/30/2013
Posts: 1
SBT is a complete useless company...Please KEEP OFF SBT. I bought 3 demios from them while on ship...up to now they haven't sent the documents and even the scanned copies..this means that i can't pay the IDF....Yet the ship arrived on 19th dec. Keep away from this unreliable company!!!!!
Shame on you
RUN AWAY FROM SBT...SBT IS KILLING KENYAN CAR DEALERS...
gatoho
#58 Posted : Monday, December 30, 2013 4:57:26 PM
Rank: Member


Joined: 1/1/2010
Posts: 505
Location: kandara, Murang'a
How is tradecarview?
Foresight..
jerry
#59 Posted : Monday, December 30, 2013 4:59:20 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
Just wondering if I can use any KRA branch for payment of duty or it has to be done in Msa?
The opposite of courage is not cowardice, it's conformity.
masukuma
#60 Posted : Thursday, January 02, 2014 9:20:24 PM
Rank: Elder


Joined: 10/4/2006
Posts: 13,208
Location: Nairobi
i ordered a car from SBT japan and they put it on the ship 5 weeks after they acknowledged payment - this is the last time I am dealing with them.
All Mushrooms are edible! Some Mushroom are only edible ONCE!
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